London

Attractive package 

The Law Society is working hard to improve member experience, to better serve the profession and drive up member satisfaction. This role will drive the change.

About this role

As a key part of the Law Society’s transformation programme,  the new role Executive Director of Member Experience will direct, shape and lead the Law Society’s membership service and experience through the creation and development of world class education, products and services.  They will grow membership value by improving member satisfaction and delivering an innovative commercial growth strategy, benefitting from the Society’s strong knowledge base.

About you

The successful candidate will bring significant strategic leadership alongside a creative approach to engaging with and growing member communities. Comfortable leading and delivering significant change and improvement, this person will have developed innovative learning and practice development products and services. With a proven ability to lead effective customer service teams, this person will build a culture of trust and creativity.

About us

The legal services sector is going through fast-paced and dynamic changes, and the Law Society is focussed on the current and future needs of the profession both in the UK and globally. We are the professional body for solicitors with over 150,000 members in England, Wales and around the world, and over 11,000 member firms operating in UK and international markets. We promote the profession, influence the legal and regulatory environment, keep members informed, support practice excellence and are a companion at every stage of their career. We also play an important public interest role..

Saxton Bampfylde Ltd is acting as an employment agency advisor to the Law Society on this appointment.  For further information about the role, including details about how to apply, please visit www.saxbam.com/appointments using reference QLPV. Applications should be received by noon on Wednesday 7^th November 2018.