Housing – Summer 2019
Customers at the Core: a purposeful and progressive housing sector
In our work with a range of large and small housing associations – as well as private sector property businesses – we have had the opportunity to see at first hand a range of approaches to delivering landlord services, building new homes and supporting communities.
Much has been said about how the social housing sector specifically is diversifying, and yet we have been struck, through our work with a range of organisations, by what still binds housing associations together. As the housing sector moves forward and plays a bigger and broader role in addressing a range of needs at national and local levels, it is challenged to ensure that preserving, regenerating and creating thriving communities remains at the heart of the work. Organisational culture plays a critical role in meeting that challenge and few sectors are as reflective as this one about the relationship between organisational culture and the experience of the individuals and communities with which they engage. Many housing associations are putting real resource behind auditing and changing attitudes and behaviours at every level, in order to improve and deepen the relationships they have with residents as well as their network of external partners.
That said, there is still a lot of work to be done and we observe a real appetite within the sector – as well as a call from organisations like Shelter and the National Housing Federation – to ensure that customers come first and that their voices are heard. Against that background it is clear that leaders who role model and create inclusive, responsible, connected cultures will deliver a much more progressive result for their own immediate communities and systemically those they become a wider part of.
The changing landscape of leadership
Hannah Scarisbrick, Partner in the Housing practice group at Saxton Bampfylde, and Cassandra Woolgar, a Business Psychologist in our Leadership Services team, explore how housing associations can recruit and develop the leadership talent needed to take
View from the River: David Munns, Head of Finance Practice
Take a closer glimpse into the people at Saxton Bampfylde our global colleagues with our regular team insight feature ‘View from the River’.
Reflecting inward and looking outward: Interview with Betsy Bassis
The opportunity to talk to Betsy and gain the breadth of her cross-sectoral experience through he reflections from both inside and outside the housing sector offers an interesting perspective to customer engagement and operational performance.
Essentials of Inclusivity – Interview with Gina Amoh, Chief Executive of Inquilab Housing Association and Chair of BME London.
Gina is a veteran of the housing industry with over 30 years’ experience, and almost 18 years as Chief Executive of Inquilab. This gives her considerable insight into how her organisation, and the sector overall,
In our work with a range of large and small housing associations – as well as private sector property businesses – we have had the opportunity to see at first hand a range of approaches