The Chartered Management Institute

CMI works with businesses and education providers to inspire people to unleash their potential and become skilled, confident, and successful managers and leaders. We have more than 100,000 people training right now across our partnership network in the UK and internationally. Over the last 10 years, we have more than doubled in size, and we are now investing to continue our growth trajectory, influence and reach.

Coming to work at CMI not only means joining a rapidly expanding and ambitious team, but it also means collaborating and sharing a passion for our mission. We are an organisation that knows the importance of fresh ideas and new perspectives, we foster proactivity, and our work adds real value.

We are now seeking a highly skilled and experienced Deputy Director of Services to oversee our customer service function and the delivery of our end-point assessment services. The successful candidate will play a leading role in unifying customer service across CMI, enhancing the quality and efficiency of service delivery processes, contributing to our business improvement programme, and ensuring high-quality delivery of CMI’s end-point assessment services for apprenticeships.

The successful candidate will bring proven experience in managing service delivery operations, potentially in an organisation which has scaled significantly, and a knowledge of accreditation processes, quality assurance frameworks, and end-point assessment. With a strong affinity with our charitable mission and vision, you will have excellent leadership and stakeholder management skills, with a demonstrated commitment to maintaining high standards of service delivery and quality.

At CMI we place a huge value on equality and inclusivity, we don’t just say what needs to be done we embrace it in our culture and values. We are committed to building a culturally diverse team and increasing our representation from all backgrounds, and we welcome individuals from any and all backgrounds to apply to this role.

Saxton Bampfylde Ltd is acting as an employment agency advisor to the Chartered Management Institute (CMI) on this appointment. For further information about the role, including details about how to apply, please visit www.saxbam.com/appointments using reference ABFFB. Alternatively telephone +44 (0)20 7227 0880 (during office hours). Applications should be received by noon on Friday 8 September 2023.