Appointment Details

Solicitors Regulation Authority

Job Title: Director of Client Protection

Job Reference:QAFAT

Closing Date: Thursday 29 Aug 2019

Location: Birmingham base, with occasional travel

Competitive salary

Job Reference: QAFAT

Closing Date: noon, Thursday 29 August

Legal services have never mattered more. In an increasingly uncertain world, people need all the help they can get, and that means the way the legal sector works is changing. If you want to shape the future and make a real difference for people and businesses in England and Wales, joining the Solicitors Regulation Authority is the opportunity you have been looking for.

We regulate the solicitor profession in England and Wales in the public interest, balancing public protection with regulatory arrangements that support an increasingly vibrant, diverse and competitive legal sector. With over 192,000 solicitors and some 10,400 law firms to oversee, we know that high professional standards are the priority. Our transformational reform programme and Corporate Strategy build on those standards, as we work to open up the legal market to provide high quality, accessible, affordable services for all those who need them. Part of that is our commitment to changing how solicitors qualify, so that the public can have real confidence that the profession meets the standards that must be at the heart of their practice. We have, of course, more to do to deliver modern, forward looking, customer centred regulation, fit for the future.

Leading and developing a high-performing team, the Director of Client Protection will ensure the rights of our clients are fully protected by effective intervention and efficient compensation arrangements. Building on a culture of continuous improvement, technical excellence and a focus on excellent customer service, the postholder will work in close conjunction with fellow senior managers to develop and deliver the directorate’s strategic and business plans.

Candidates will be highly strategic and commercial, bringing experience of senior operational management and delivery of comparable scale in a customer-focused environment. Analytical and with exceptional financial acumen, candidates will be able to manage and motivate specialist technical teams, deal with complex financial accounting issues, and balance regulatory requirements with cost effective solutions. Engaging with the senior leadership team and representing the SRA externally, candidates will have an appetite for leading this high profile, high volume and fast-paced function.

Saxton Bampfylde Ltd is acting as employment agency advisor to the Solicitors Regulation Authority on this appointment. For further information about the role, including details about how to apply, please visit using reference QAFAT. Applications should be received by noon on Thursday 29 August 2019.


QAFAT Appointment Brief SRA Client ProtectionFile Size: 507 Kb

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QAFAT Monitoring form SRAFile Size: 19 Kb

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